What happens if I buy / have bought tickets and the event is cancelled
Please note. BandfinderUK is NOT a ticket agency, we are a directory site linking you to chances to purchase,
Due to this we have NO control over the terms and conditions of any purchases you may make and as such cannot accept any liability.
Most ticket sales agents are offering 'face value' refunds for events which have to be cancelled due to the virus (This does not normally include any booking fees or ticket distribution costs), please check the ticket sellers terms before purchasing.
Please note. Whilst most ticket seller websites will give 'ticket face value' refunds should an event be cancelled, this is not the case for all sellers, please check the individual sites terms before parting with your hard earned money.
It is also worth noting that should an event go ahead, you will probably not be entitled to a refund should you make a personal choice not to attend. (This may still apply even if you take out ticket insurance)
The following statements were taken from the terms offered by each of the ticket sales platforms we are affiliated with (as at Friday 20th March), these may change however, please make sure you read the terms and conditions before clicking to purchase.
What if my event is cancelled or rescheduled due to Coronavirus COVID-19?
'If your event has been cancelled, there’s nothing you need to do. We’ll get in touch with you directly with more information.'
'If your event has been rescheduled, we are working with the event organiser to identify new dates and we will contact you as soon as we have confirmation and more information this.'
'Cancellation: If an event is cancelled (and not rescheduled), you will be offered a refund of the sale price of your ticket(s), including the relevant per ticket service charge but excluding the per order handling fee. If an event takes place over several days and one or more day(s) is/are cancelled (but not all the days constituting the event), a partial refund only may be payable corresponding to the day(s) cancelled.'
'Rescheduling: Unless indicated otherwise in relation to a particular event, if an event is rescheduled, you will be offered seats at any rescheduled event (subject to availability) of a value corresponding with your original tickets. If you are unable to attend the rescheduled event, you will be offered a refund of the sale price of your ticket(s) including the relevant per ticket service charge but excluding any third party order processing fee. You must inform us within the time specified by us if you are unable to attend the rescheduled event, otherwise we may reconfirm your booking for the rescheduled date and you will not be entitled to claim a refund. If the event is moved or rescheduled, the Event Partner may set refund limitations.'
'To claim your refund, please apply in writing to: Ticket Web (UK) Limited, PO Box 798, Manchester, M60 1WU (or to such other address as may be notified to you by us). You must enclose your unused tickets and comply with any other reasonable instructions from us. For accounting purposes your unused tickets must be received within 28 days from the date of the cancelled event.'
'If you have purchased from us any Item associated with an event which has been cancelled, rescheduled or materially altered (such as car parking or travel) and a refund of a ticket is due to you in accordance with this clause 8, we will also refund you the purchase price of such Item purchased from us, including the per Item service charge but excluding the per order handling charge.'
Click here for full details of the TicketMaster policies
'If an event is cancelled, ticket holders will be offered tickets at any rescheduled event (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund of the face value of the tickets.'
Click here for full details of the Skiddle policies
'If you hold tickets for a cancelled event you will not need to contact us to request a refund. We will contact you to inform you of the cancellation and will automatically process a refund back to your original payment method.'
'If you hold tickets for a postponed event we will contact you with details of the postponement. You will be offered the option of holding on to your tickets for use at the rescheduled date, or of obtaining a refund.'
Click here for full details of the WeGotTickets policies
'If an event is cancelled by the organiser or promoter Gigantic can only refund the face value of your tickets. We will do our best to contact you by email, phone or in writing using the details you submitted to us when you booked your ticket to let you know how to return your tickets to us.
'Please be aware that it is your responsibility to check that the event is going ahead as advertised. Gigantic cannot always guarantee that we can let you know of event changes, but we do try to do so. If the event is cancelled, or the date is changed after you have booked, we will be more than happy to arrange a face value refund for you. Please note that this face value refund will NOT include your booking fee. The refund will also NOT include your delivery charge if the tickets have already been posted to you'
'If you need to send your tickets back to us, please send them by secure mail because if your tickets get lost and don't get to us we will not be able to refund you. When the tickets arrive we will refund the face value of the tickets via the same method that you used for payment.'
'Sometimes the date for an event that you have booked for may change. If this occurs Gigantic will contact you by email, phone or in writing to let you know if your ticket is still valid or to find out if you wish to claim a face value refund. Please note that the Booking Fee is non-refundable and Delivery Fees are only refunded if the tickets have not been dispatched yet. If there is a rescheduled date, there may be a time frame in which a refund can be claimed. If this applies it will be communicated to you on the email notifying you of the date change.'
Click here for full details of the Gigantic policies
'If an event is cancelled and not rescheduled, we will provide you with a full refund (including any fees and shipping/handling charges). We will notify you that the event was cancelled and provide instructions on how to obtain the refund.'
'If an event is postponed and rescheduled, you may use the tickets on the rescheduled date or, time permitting, list them for sale on StubHub. If replacement tickets are required for entry to the event on the rescheduled date, StubHub will work to obtain replacement tickets for you or provide you a full refund (including any fees and shipping/handling charges). If you cannot attend the event on the rescheduled date, you are encouraged to list the tickets on StubHub. Except when replacement tickets are required, StubHub does not provide refunds for postponed or rescheduled events, partial performances, or venue, date, lineup, or time changes.'
Click here for full details of the StubHub policies
'If you are uncertain about booking your visit we completely understand and want to take away any uncertainty that you might have by putting your best interests first.'
'With our 100% Protection Guarantee, should the worst happen and your holiday is impacted by the effects of Coronavirus we will offer a 100% refund on your tickets booked after 10th March 2020 as long as they have not been used.'
Click here for full details of the 365 Tickets policies
You may also find links to other promoters and agencies on the Bandfinder Site, please make sure you check the terms before commiting to buy