VIP Packages You will receive an email 2-3 days prior to the performance date with instructions on how to redeem your VIP Experience. Additional communication regarding your purchase may be sent via SMS text message to the phone number you provided during the purchase process. VIP programming may take place up to 3-4 hours before show time. Check-in details will also be posted HERE when confirmed. Exclusive VIP merchandise items will be shipped directly to the address you provide with your order or distributed on-site at the VIP event. If the merchandise is distributed on-site, we cannot ship your items if you choose not to pick them up. Shipped merchandise is not guaranteed to arrive before your show date. By purchasing a VIP package, you agree to share your information with the VIP provider in order to receive communications regarding your VIP experience and to receive VIP merchandise by mail. Any shipped merchandise not claimed within 90 days is subject to availability.